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The MSP / MSSP desk

Managed services news, supply-chain threats and the security developments affecting providers and their customers.

Original reporting & analysis

MSP / MSSP · News & analysis

N-central hotfix leaves endpoint upgrades in MSPs’ hands

N-able handles the hosted server upgrade. Customers on both deployment models own the agent and probe changes that keep local patch caches reachable.

2026-11-12 · 2 MIN READ

Security technology · News & analysis

A month after release, a quarter of Microsoft’s Windows sample still lacked the August update

Microsoft’s enterprise figures put a number on the delay between shipping Windows fixes and getting them onto devices. They also expose a limit of measuring security by counting fixes.

2026-11-10 · 2 MIN READ

MSP / MSSP · News & analysis

Companies shopping for an MSP report a gap in account recovery

In a survey of 2,000 IT and security decision-makers, prospective buyers were less confident about restoring operations after an account compromise.

2026-11-10 · 2 MIN READ

MSP / MSSP · News & analysis

Huntress exposes SIEM configuration gaps and adds PSA integration checks

Two November 4 releases give providers clearer evidence about missing audit settings and integration permissions.

2026-11-05 · 2 MIN READ

MSP / MSSP · News & analysis

Cisco opens IQ to partners with customer-granted network visibility

The October 26 release connects managed services with telemetry and role-based access.

2026-11-02 · 2 MIN READ

MSP / MSSP · News & analysis

ConnectWise brings AI investigation into RMM tickets while retaining technician approval

The October 29 release separates diagnostic work from permission to change a customer device.

2026-11-01 · 2 MIN READ

MSP / MSSP · News & analysis

Witness Gives MSPs a Way to Check the Build Behind a Software Delivery

The open-source attestation project offers a concrete starting point for providers that build or package client software, with policy ownership as the key operational decision.

2026-10-26 · 3 MIN READ

MSP / MSSP · News & analysis

MSP GLOBAL’s Proactive Security Agenda Raises a Practical Question: Who Acts?

This week’s managed-services gathering puts exposure reduction and AI on the agenda. Buyers need those themes translated into accountable work.

2026-10-22 · 2 MIN READ

MSP / MSSP · News & analysis

ConnectWise Cloud Backup Incident Leaves MSPs Facing Tenant Reviews and a Recovery Gap

Services remained suspended early Monday as Huntress reported wider authentication activity and warned that credentials added to other applications need separate investigation.

2026-10-19 · 2 MIN READ

MSP / MSSP · News & analysis

Google Workspace Recovery Planning Starts Before an Employee Leaves

Fresh backup guidance puts a concrete MSP responsibility in focus: deciding what survives account deletion and proving it can be recovered.

2026-10-15 · 2 MIN READ

MSP / MSSP · News & analysis

WatchGuard’s October Platform Rollout Gives MSPs an Automation Test

New investigation, application-discovery and access features put the focus on how managed providers validate changes across customer environments.

2026-10-12 · 2 MIN READ

MSP / MSSP · News & analysis

Power BI Phishing Shows Why MSPs Must Track Who Owns Remote Access

Huntress describes trusted-service lures followed by multiple unauthorized ScreenConnect clients on affected endpoints.

2026-10-08 · 2 MIN READ

MSP / MSSP · News & analysis

Auvik and Acronis Plan a Shared Console for Network and Endpoint Management

The September partnership targets January 2027 availability, giving MSPs time to test access boundaries and service workflows before changing their toolsets.

2026-10-05 · 2 MIN READ

MSP / MSSP · News & analysis

Signed Remote-Support Tools Are Becoming a Phishing Foothold

Microsoft describes attackers using MSP360 and ScreenConnect together, making authorization more important than a familiar product name.

2026-10-01 · 2 MIN READ

MSP / MSSP · News & analysis

Cork Cyber Expands Automated Remediation, Putting Patch Results Under the Microscope

New automation claims give MSPs a practical buying question: what exactly does a closed ticket prove?

2026-09-28 · 2 MIN READ

MSP / MSSP · News & analysis

MSP Process Buys Triggr as Service-Desk Automation Moves Closer to Identity

The acquisition combines workflow ambitions with user verification, giving providers a reason to examine how automated requests are authorized.

2026-09-25 · 2 MIN READ

MSP / MSSP · Editorial announcement

UMIT Technologies Named Cyber Security Journal’s Top MSP Pick for Virginia

Our Virginia selection brings together managed IT, cybersecurity and practical AI, backed by entrepreneurial roots and Upper Mattaponi Tribal ownership.

2026-08-15 · 4 MIN READ

MSP / MSSP · Company profile

Beyond the Help Desk: UMIT Technologies’ Push Into AI, Cybersecurity and Defense

From its Virginia managed IT roots to SBA 8(a) certification, UMIT Technologies is building a broader future around business technology, cybersecurity and practical AI.

2026-09-09 · 4 MIN READ